At Professional Services – PROSERV , we are committed to delivering services that consistently meet or exceed the expectations of our clients while ensuring the safety of our employees, contractors, third parties, and the preservation of the environment.

Our policy is guided by the following core principles:

Our Quality & Compliance Policy

We pledge to provide high-quality services that align with client requirements and adhere to all applicable legal and statutory regulations. Our work is driven by continual improvement, operational excellence, and client satisfaction.

We maintain an Integrated Management System (IMS) in line with the ISO 9001:2015 standard to enhance our quality processes and set a structured framework for achieving our strategic objectives.

Safe and Ethical Operations

We are dedicated to maintaining quality, healthy and respectful working environment for all individuals, stakeholders and our community.

This includes:

• Ensuring occupational health, safety and environmental protection
• Treating all people with dignity and respect, and complying with the Proserv ethics and compliance procedures
• Developing our skilled culture against our Code of Conduct

Performance & Continuous Improvement

We continually monitor and improve our performance through:

• Regular Management Review Meetings
• Customer Satisfaction Feedback
• Monitoring and acting on Key Performance Indicators (KPIs)

Ethics & Compliance

Our operations are built on the foundation of integrity and transparency. We uphold the highest standards of ethical conduct and comply with all applicable local and international laws in the regions where we operate.

Our Code of Conduct:

• Guide employees in making ethical decisions
• Defines our legal and regulatory responsibilities.
• Serves as a key element of our ethics and compliance program.